4/03/2008

The Truth behind PS3 failure rate: A plague worse than “RROD” ?

In the last two months, a very worrying trend has surfaced.
On the web, a huge and an increasing number of PS3 owners start to report the death of their favourite console. The causes, seem directly linked to Blue-ray drives that suddenly refuse to read discs.
The begin of this alarming phenomenon starts last November when the Belgian retailer “Games Mania” stated that the 40% of PS3 sold have been returned due to hardware problems primarily related to the system being unable to read discs, Blue-ray or otherwise (see here and here).
Sony Computer Entertainment Europe, at the time, with an immediate press release, tried to hide and cover the truth behind the problem strongly denying the accuracy of the data, adding: “(we) are disappointed that such extremely sloppy journalism has resulted in this totally inaccurate story” (see here).
Unfortunately, only three months later, this problem has acquired a worldwide dimension.
In fact, especially in the last month, Blogs and Forum pages from all over the world filled with many customers’ complaints related to PS3 failure, start to appear on the Web. Some unlucky customers have even experienced multiple PS3 deaths in a very short amount of time (see here and this one from AICN)!
As a reference, below you will find some recent links to English written pages as well as French, Spanish and Italian written ones. As you will see the numbers are impressive. Moreover, Sony Tech & Customer Support and Warranty machines begin to show problems (see here , here , here and here, among the others).
For the customers, the main concern here is that this situation, until now, never really surfaced and never reached a public dimension and a widespread audience. We are not talking about the usual irritating freezing problems, we are not talking about the many and strange occasional system’s errors that suddenly appear and then disappear, we are talking about a definitive problem that required the return of the console to be fixed! Moreover, we are not discussing about a single defective lot, a single isolate problem: we are talking about a worldwide situation related to all the PS3 SKUs that is actually happened in many countries!
The other huge issue regards the one-year only warranty (see here)… If these problems with the PS3 do not stop, will Sony be financially capable to extend the warranty of PS3? In particular, will Sony be motivated to extend the PS3 warranty if this issue will remain under covered?
As a customer, I hope that this situation will achieve a public status as soon as possible. It will be our only possibility to try to solve this matter.
Morover, this time, as a customer, I ask for a more professional and serious response from Sony, far different from the one released last November.
This situation represents a real threat for potential PS3 customers as well as actual owners, and all this silence and this secrecy certainly do not help our interests.

Here below you will find some recent references.
English written pages:
http://au.answers.yahoo.com/answers2/frontend.php/question?qid=20080321165453AAr7UEN
http://video.aol.com/video-detail/ps3-disc-reading-problem/3930174365 (video)
http://www.eurogamer.net/forum_thread_posts.php?thread_id=109833
http://www.answerbag.com/q_view/496542
http://www.futureshopforums.ca/futureshop/board/message?board.id=playstation&thread.id=1864
http://www.fixya.com/support/t346836-disc_error_read
http://www.amazon.com/tag/playstation%203/forum?_encoding=UTF8&cdForum=Fx2VG4XY5OWU8OI&cdThread=Tx5233G747KQ6Z
http://forums.highdefdigest.com/showthread.php?t=50422
http://www.fpsbanana.com/threads/111615?18
http://gamejonezblog.blogspot.com/2008/01/ps3-red-ring-of-death.html
http://www.gamespot.com/pages/forums/show_msgs.php?topic_id=25993229&page=0
http://www.gamespot.com/ps3/puzzle/rockband/show_msgs.php?topic_id=m-1-42047118&pid=938871
http://boardsus.playstation.com/playstation/board/message?board.id=ps3&thread.id=2121236&view=by_date_ascending&page=1
http://www.gamespot.com/pages/unions/forums/show_msgs.php?topic_id=26031344&union_id=5520
http://www.ps3za.co.za/forum/showthread.php?p=72698
http://boardsus.playstation.com/playstation/board/message?board.id=ps3&thread.id=2741982&page=3
http://www.aintitcool.com/?q=node/36133
http://boards.ign.com/ps3_lobby/b8269/157324551/p1
http://boardsus.playstation.com/playstation/board/message?board.id=ps3&thread.id=2689257
http://www.fixya.com/support/t402323-ps3_games_wont_show_up_in_games_list
http://answers.yahoo.com/question/index?qid=20080312111546AATpGx5
http://forums.whirlpool.net.au/forum-replies-archive.cfm/906288.html
http://www.myps3.com.au/post.aspx?id=4452
http://www.ps3forums.com/archive/index.php/t-40115-p-7.html (by the end of the page: 4th time death PS3)
http://boards.gamefaqs.com/gfaqs/genmessage.php?board=927750&topic=42299212
http://answers.yahoo.com/question/index?qid=20080207110752AAHDt5K
http://209.85.129.104/search?q=cache:Lv4mPltdmy8J:www.ps3hax.net/help/3753-ps3-bd-drive.html+ps3+problems+blu+ray+laser&hl=it&ct=clnk&cd=74&gl=it
http://forums.videogamereview.com/showthread.php?t=10514
http://www.thinkdigit.com/forum/showthread.php?t=69897
http://forum.blu-ray.com/showthread.php?t=35829
http://www.notebookforums.com/thread204018.html
http://virtuafighter.com/forums/ubbthreads.php?ubb=showflat&Number=195796
http://www.fixya.com/support/t352003-ps3_play_ps3_disks_or_movies
http://forums.hexus.net/sony-gaming/131539-irony.html
http://www.vgchartz.com/forum/thread.php?start=0&id=17146
http://ca.answers.yahoo.com/answers2/frontend.php/question?qid=20080321045409AACZGG4
http://209.85.129.104/search?q=cache:UUhUeXR_5bgJ:www.youtube.com/watch%3Fv%3DYqS4Mwj5LjA%26mode%3Drelated%26search%3D+french+ps3+blu+ray+problems&hl=it&ct=clnk&cd=10&gl=it (video)
http://forums.electronicarts.co.uk/fifa-08-next-gen/309687-ps3-problem.html
http://www.ps3chat.com/playstation-3-hardware/4111-not-reading-disks.html

French written pages:
http://www.commentcamarche.net/forum/affich-3879446-ps3-ne-lis-plus-aucun-jeu
http://www.play3-live.com/forum/lofiversion/index.php/t32372.html
http://gt-universe.forumactif.com/consoles-ps1-ps2-ps3-accessoires-f33/ps3-les-problemes-rencontres-t2014.htm
http://community.eu.playstation.com/showthread.php?t=156146
http://www.play3-live.com/forum/lofiversion/index.php/t31414.html
http://www.commentcamarche.net/forum/affich-4046297-probleme-de-lecture-blue-ray-avec-ps3#0
http://www.metagames-eu.com/forums/playstation-3/probleme-ps3-qui-ne-lit-plus-aucun-blu-ray-de-jeux-vid-os-99865.html
http://www.commentcamarche.net/forum/affich-4080764-ps3-ne-lis-plus-rien
http://www.jeuxvideo.com/forums/1-60-1983373-1-0-1-0-0.htm
http://www.jeuxvideo.fr/forum/playstation-3/problemes-playstation-3-id63040-page52.html


Italian written pages:
http://www.psprl.it/index.php?option=com_smf&Itemid=42&topic=17843.msg212799;topicseen
http://forum.console-tribe.com/ps3-general-chat/t-nuovo-sondaggio-ps3-bloccate-rapporto-60-40-gb-50282.html
http://www.ps3-world.it/news-playstation-3-sony/4845-partita-difettosa-di-ps3-da-40gb-13.html
http://www.gbarl.it/index.php?s=45df930a5758f1ba1b554a50a274f269&showtopic=41919&st=20
http://forum.console-tribe.com/ps3-hardware-generale/t-problema-lettore-ps3-non-legge-pi-i-bluray-47029.html
http://www.ps3-world.it/news-playstation-3-sony/4845-partita-difettosa-di-ps3-da-40gb-11.html
http://it.answers.yahoo.com/question/index?qid=20080209120233AAUNKzB
http://forum.console-tribe.com/ps3-hardware-generale/t-ps3-da-60gb-non-riparabile-dicono-64314.html
http://forum.gamestar.it/showthread.php?t=14996

Spanish written pages:
http://www.laps3.com/foro/5_general/43189-hilo_oficial_problemas_ps3_sat_problemas_de_lector-101.html
http://dooders.net/juegos-que-pueden-petar-el-lector-de-tu-playstation-3/
http://www.laps3.com/foro/5_general/70875-duda_ps3_al_sat.html
http://zonaforo.meristation.com/foros/viewtopic.php?t=901873&sid=24ffa97180e5be7be33230d5a32145b7
http://www.laps3.com/foro/5_general/71222-lee_no_lee.html
http://www.elotrolado.net/post_problema-lector-ps3_1711097085
http://www.todops3.com/foros/showthread.php?p=165693

27 comments:

Anonymous said...

LOL, Microsoft's viral marketing in action.

Anonymous said...

LOL @ Blue-ray... Ano 1 ur right.. This has to be microsoft... Every1 but them knows u spell it like uhm.. BLU-RAY?

Anonymous said...

TCHBO

Anonymous said...

If the blogger is such a videogame and marketing enthusiast you would think they would know its Blu Ray instead of Blue Ray.

7718 said...

I won a ps3 through a
Shasta Cola premotion, and the unit I (months later) recieved had a
broken bluray drive out of the box. It wouldn't even accept discs all
the way to even try and read them. Sony fought with me big time about
the repair, saying that I didn't have a reciept and would have to pay
to have the unit repaired. Luckily the guys at Shasta cola's
premotional department stepped up and talked to Sony for me, getting
the repair done under warranty (thanks Shasta!). When I recieved my
replacement 20Gb ps3 it had a friendly little piece of paper stating
that my new refurbished ps3 was warrantied for only 90 days. I
thought that was pretty weak because its supposed to have a year
warranty , but if it breaks its dropped to 90 days. My ps3 still
works, but now it lives with my nephews in San Diego, in the year I
had it I just played a couple games and watched some movies on it.

Anonymous said...

2 blu ray drives down the crapper...unfortunately the 3rd i feel will be outside the warranty.

no, i don't work for microsoft, no i am not a microsoft fanboy, i am a pissed off customer of Sony who believes that the product i bought from Sony won't be working 5 months from now.

i guess when mommy pays for the system and games, it's not such a big deal when a 400 dollar piece of equipment breaks after 5 months of use.

Anonymous said...

Just sold my ps3 2 days ago due to a blu-ray lens going out. Had it since launch, and it worked fine, untill one day, it just stopped working out of the blue. I spent close to $600, and only sold it for $100, and it was not under any kind of warranty. Iam skeptical about replacing it seeing the widespread problem it is causing.

And no, I don't work for microsoft either, I have been a sony fan all my life.

Anonymous said...

I bought a 40gig PS3 at the end of 2007 and within 9 days it stopped reading games. I returned it and got another new 40gig PS3 and one year and one day later it did the same thing. That was a few days ago. That is 2 40gig PS3 from the same store in Montreal Canada that had the disk drive problem. I don't think it is just a European model that has this issue.

Camille said...

I bought a PS3 40Go in November 2007. After 1 year and a month, the Blu-ray drive stopped working. Luckily enough, I had bought a warranty extension. BUT:

The console they returned to me (after 2 months repair)had a problem as soon as I switched it on (it was as noisy as an helicopter), so back to Sony and again 2 months waiting...

A few days ago I received at last a "new" console as a replacement of my faulty one. Everything was fine... until yesterday when the Bluetooth suddenly stopped working (I'm now compelled to play with the USB cable or my controllers aren't recognized) !!!

To sum up: in 5 monthes (including 4 monthes when my console was under repair), 3 failures with 3 different consoles.

Sony after sales service is crappy: the refurbs model they send you are obviously not tested enough...

One piece of information though so that this post is not just a whiny one: in France (and maybe elsewhere?) if you had 2 unsuccessful repairs in the last 6 months, you can contact Sony and get a voucher for a console exchange at your game retailer. This avoids waiting for 2 additional months...

Anonymous said...

My 80gb PS3 not reading any games, blurays, cds or dvds. It has happened to atleast 10 people i know.

Anonymous said...

This has happened to me too!

wordie101 said...

my 60 gig that had from day one ..failed after 14 months and was used for total of 6 times and 4 of them times was to watch blu-ray films and twice to play LITTLE BIG PLANET it failed to read disk on second play of game, so phoned them and was told that would have to pay £140 to repair when it came back was a refurb unit that was scratched to bits so phoned them up and was told it was policy to just send refurbed unit.told them about the damage and marks and told me nothing could be done unles paid anothe £120 WTF!!! ID ALREADY PAID OUT OVER £600 told them was goin to C.A.B. who just told me that sony would not relent on there policy ....WELL A MESSAGE TO SONY IS AFTER MANY YEARS OF GAMEING AND THOUSANDS OF POUNDS SPENT ON YOUR PRODUCTS YOU CAN STUFF IT WILL NOT BE SOLD OUT TO YOUR WAYS ANY LONGER WHEN THIS UNIT BELLIES UP ...IT WILL NOT BE REPLACED!! i collect retro units and purchase all new units and play all as often as posible ...but when you shaft your loyal customers the way you have then its time to bow out of the race ...even microsoft admitted they was wrong and have taken it on the chin with a 3 year free warrenty why dont you do the same "SONY" grow some balls and remember who pay's your wages us the consumer without us ...there would be no sony. i know im just one person in many millions that will buy your ps3 and me not paying for another makes no diffrence but at the end of the day loyaty works both ways.

wordie101 said...
This comment has been removed by the author.
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